Money Back Guarantee
Our money-back guarantee is exactly what it sounds like. It applies to all three of our subscription options
Once your loved one receives their first subscription box, if they are unhappy with what they receive:
- Contact us at [email protected] and let us know! (Details are appreciated. We are always trying to improve our service.)
- We will refund your payment in full to the payment method that you used to purchase the subscription.
- We will send your loved one a free shipping label so that they can return the box to us at no cost.
Please let us know as soon as possible if your loved one is unsatisfied with what they receive. You will need to inform us and initiate a refund before your second box is billed the following month (occurs on the same day of the month as your initial subscription), otherwise we are unable to refund the cost of your subscription.
Your initial box will ship within 2 business days of your order. You will be sent a confirmation email once your subscription box is on its way to your loved one.
Your subscription box will be shipped to your loved one on the same day of each month as your initial purchase (or the closest week day if it falls on a weekend).
Please note that once an item has shipped, we are unable to change the delivery address. Addresses must be changed at least 48 hours before the shipping date to ensure proper postage and delivery. We cannot accept responsibility for packages that are not delivered, lost, or returned due to an incorrect address.
Month-to-month: For our month-to-month plans, you will be billed for the first box once the order is placed. After the first month, you will be billed the same day of each following month as long as the subscription is active.
6-month plans: You will be billed for the first 6-months once your order is placed. After the first 6 months have passed, if you do not cancel your subscription, it will renew and you will be charged for the following 6 months. Your subscription will continue to renew until it is cancelled.
Annual plans: You will be billed for the first year once your order is placed. After the first year has passed, if you do not cancel your subscription, it will renew and you will be charged for the following year on the 12th day of that month. Your subscription will continue to renew until it is cancelled.
If there is a failed payment, we will make a second attempt to charge the card on file. If we are still unable to process your payment method by the shipping date, your order will be cancelled for that month. Once your payment is updated, shipment will resume on the next upcoming shipment date.
The first box that your loved one receives can be returned for a full refund in accordance with our Money-back guarantee policy.
All following subscriptions boxes cannot be returned or refunded once they have shipped.
In the event of a product being damaged in transit, it will be eligible for replacement. We will do our best to replace it with a same/similar item. Please keep in mind an exact replacement might not be available, as we keep limited stock of each item.
To receive a replacement for a damaged product:
- Notify us at [email protected] within 24 hours of delivery of your subscription box.
- Your loved one can keep and/or dispose of the damaged product
- We will ship a replacement item to your loved one within 7 days
We do not accept exchanges for products received in any subscription box. If your loved one has allergies or aversions to certain products, please let us know during checkout. It is the responsibility of your loved one to protect their own safety and wellbeing as they use products received. We will, however, do our best to replace items that are obviously a bad fit.
All of our plans automatically renew at the end of the term.
Plans can be cancelled at any time. Please keep in mind that if you have purchased an annual or 6-month plan, cancelling your plan before the time period has passed does not reduce the cost of subscription or refund any amount paid. If you cancel before the end of the term, you will continue receiving subscription boxes through the term you originally signed up for and then at the end of the term, shipments will automatically end.
To avoid being charged for automatic subscription renewal, you must cancel your subscription before the billing date on the 12th of the month.
We understand that life is busy and unexpected things happen. If you have concerns or questions, please reach out.